We know that the privacy of your personal information is important to you. We respect your privacy and are committed to maintaining the confidentiality and security of any personal data which we receive from you and retain on your behalf.
We are committed to responsible data management and comply with applicable data protection legislation. We apply industry best practices to protect the security of the data stored on our systems. We will collect, store and use your personal information only to support and enhance your relationship with us, for example, to process and ship your packages, provide service and support, answer your questions, and communicate news to you about our service and our shopping partners’ products and services. We will not sell your personal information to anyone. We will not disclose your personal information to anyone outside the vv.Japan organization, except as necessary to our trusted partners and suppliers to enable vv.Japan to provide services to you.
You may contact us if you have any questions or concerns about the privacy of data you give us.
Who we are
The information we collect and how it is used
We may collect information from you via this website or by e-mail, telephone, or alternate electronic or paper communication.
Any personal details you submit, such as name, addresses, telephone numbers, e-mail address, etc. are used only to enable us and our suppliers to provide service to you, for example: to create and maintain your vv.Japan account; to process your orders for vv.Japan services; for receiving, storing, processing and shipping your packages; and for communicating with you. All information you supply will be treated in a confidential manner. Your computer system information including type and IP address may be automatically logged by our web server.
When you log in to your vv.Japan account, other users will not be able to access your information, even if they know your account number, without your password. To prevent other people from accessing your information, you should keep your password confidential and secure and be sure to sign off from your web session if you are using a shared computer or mobile device. You can change your password by logging in to ‘My Account,’ and we recommend that you do change it periodically.
Credit card information
As a general rule, we do not store credit card information except for customers in certain countries where vv.Japan service is provided in cooperation with a partner. We accept payments via PayPal and fully comply with all related security requirements. We do not store any of your PayPal data.
Information about the packages being shipped to you will be provided to the necessary authorities for export, import, duty and tax purposes, and for security screening. The information may include your name, delivery address, description of the goods, their value, the number of pieces, and the weight of the package. This information is required by law and regulations applicable in the countries from where and to where packages are transported.
Your e-mail address
We use your e-mail address to communicate with you about your orders (e.g., receipt of packages at your suite address, questions about the products you have ordered or their value, obtaining your shipping instructions, confirming your orders, reminders about our storage services, and advising you when your package has shipped). We also use your e-mail address to send you communications about our products and services that you request. Occasionally we may communicate with you by email to request you to participate in a customer survey. We may also communicate with you via social networks, if you sign up to receive such communications.
We may use web beacons on our site or in our e-mails. A web beacon is an electronic image which is used to recognize a cookie on your computer when you view a web page or e-mail. Web beacons help us measure the effectiveness of our site in various ways, for example, collecting statistics on the number of individuals who visit our site or when a particular web page is viewed. The information we collect may include some limited personal information, and web beacons allow us to recognize users by accessing cookies. We may also combine the information that we collect through web beacons with other personal information we have collected from you. We use all of this information to personalize and provide a better experience on our website for you. By using our website and our service you consent to these uses of web beacons.
Disclosures required by law
We may need to disclose your personal information if required to do so by a court or government agency, or as may otherwise be required by law.
Websites linked to our site
Where personal information is stored and processed
To enable us to provide vv.Japan services to you, it is necessary to store and process your personal information on our systems and the systems of our trusted partners and suppliers, which are located in Japan and other countries. As stated in our Terms and Conditions, by creating a vv.Japan account and using vv.Japan services, you are giving consent for the personal data you submit to be stored and processed in one or more of these locations.
You can update or correct your personal details at any time by logging in to ‘My Account’. You can request us to remove your personal information by terminating your account or contacting us. However, please note that we may need to keep some personal data in order to process your orders or to comply with our service obligations. We will also provide you, on request a copy of any personal information we hold about you.
Terms and conditions
Please refer to our Terms and Conditions for additional important information on your use of this website and of our services.