Terms and conditions

Thank you for visiting our vv.Japan site. We hope you will enjoy using our site and our services. This is your user agreement. These terms and conditions explain vv.Japan obligations to you and your obligations to vv.Japan, and they govern your use of the vv.Japan website, the use of your vv.Japan account, and the vv.Japan services provided to you. By registering for a vv.Japan account and using our service, you are entering into this legally binding user agreement with vv.Japan, on behalf of yourself and/or the entity you represent. You acknowledge and agree that you have read and will comply with all of these terms and conditions.

 

Use of the vv.Japan website and your vv.Japan account

• 01. The Terms ‘You’ ‘Your’ ‘We’ ‘Our’ and ‘vv.Japan’

  In these terms and conditions, the terms ‘you’ and ‘your’ refer to you personally (if you are an individual) or the entity you represent (if you registered on behalf of a business entity), and the terms ‘we’ ‘our’ and ‘vv.Japan’ refer to vv.Japan in Japan and/or its third party suppliers.

• 02. Acceptance

  You agree that clicking the ‘I Accept’ button prior to registering for a vv.Japan account is valid and equivalent to signing a hard-copy printed agreement between you and vv.Japan. You may decline the terms and conditions, but if you do so, you will not be able to open an account or use vv.Japan services.

• 03. Account creation

  To register to use vv.Japan services, you need to provide vv.Japan with a current, valid e-mail address, your street address, and contact phone numbers. You certify that the information you provide is accurate and that you will update it promptly if any of it changes. We reserve the right to cancel any unconfirmed account or an account that has been inactive for a lengthy period of time, or if we find you have submitted inaccurate information, or if we determine that your account may be compromised or used for fraudulent purposes. You may not open more than one vv.Japan account.

• 04. No transfer of account

  You may not transfer your vv.Japan account or your account login/password to any other person.

• 05. Specified countries

  You may only create a vv.Japan account and use vv.Japan services if you reside in a country listed in the pull-down menu on the vv.Japan website.

• 06. Security

  ou agree to keep your vv.Japan password confidential, to safeguard it and your computer(s) and mobile device(s) from access by others, and to log out of the website when your session is complete. You are responsible for any use of the vv.Japan website and of your vv.Japan account made under your login and password. If you become aware of or suspect any unauthorized use of your vv.Japan account, or any known or suspected security breach such as disclosure or loss of your password or theft of your vv.Japan account information, you should notify vv.Japan promptly. We will immediately block or deactivate your account, and, depending on the circumstances of the security breach, we may allow you to open a new account.

• 07. Your warranties and representations

  You warrant and represent that:
  a.You are at least 18 years of age or the legal age of majority in your country,
  b.You have obtained all necessary permissions to enter into and perform this agreement, and
  c.You will use the vv.Japan services only for lawful purposes and in accordance with these terms and conditions.

• 08. Privacy and data protection

  In order to provide quality services to you, we collect certain personal information about you, including but not limited to your name, address, e-mail address and telephone numbers. Our website also includes some use of cookies and similar automated techniques to collect information which is important to enhance and personalize your experience as a vv.Japan customer. Our information practices are subject to vv.Japan’s Privacy Policy. The information you submit when opening a vv.Japan account and when you transact business via the vv.Japan website may be transferred to, stored in and/or processed in Japan and any other country when such transfer, storage and/or processing are necessary to provide vv.Japan services to you.
  By opening a vv.Japan account, you consent to the transfer, storage and/or processing of that information in such countries. If you object to your information being transferred, stored or processed in this manner, or if you object to the use of cookies or to our Privacy Policy, please do not use vv.Japan services.

• 09. Your use of the website

  You may not use the vv.Japan website or vv.Japan services for any unlawful purpose. We reserve the right to terminate or restrict your access to your vv.Japan account and your use of vv.Japan services if, in our opinion, your use may violate any laws, infringe upon another person’s rights, or breach the terms of this Agreement.

• 10. Cost calculator

  When you use vv.Japan proprietary Cost Calculator for an advance determination of the combined costs of our handling charge and international shipping, the resulting cost is an estimate only, based on the information you provide. The actual cost may vary from the estimate due to several factors, including but not limited to: changes in delivery company rates or an unavoidable fuel surcharge that our delivery company may impose (which we pass on to you with no mark-up); changes in currency exchange rates; differences between the estimated and the actual package weights; discrepancies between the estimated and actual product classification or value; the use of volumetric weight calculations for bulky, lightweight packages; and/or additional local delivery charges if your delivery address is in a remote geographic area. Special note: Some destination countries may assess government mandated clearance fees in addition to duty and tax. Depending on the nature of these fees, they may or may not be included in the Cost Calculator estimate. They will however be included in the charges assessed at shipment release.

• 11. Malicious content

  We make all reasonable attempts to exclude viruses, worms, and other malicious content from these web pages, but we cannot and do not guarantee the complete absence of such. Please take appropriate safeguards before downloading information from the vv.Japan website.

• 12. Intellectual property

  vv.Japan websites, user interfaces, the content, the Cost Calculator, and all associated and underlying software, know-how, methodologies and processes are and will remain the sole property of vv.Japan or its third-party suppliers and are protected by copyright, trademark, trade secret and other intellectual property laws. The use of the software, the data generated by the software, and all other materials made available on this website are licensed to you by vv.Japan on a nonexclusive and limited basis.
  a You may not copy, reverse engineer, decompile or create derivative works from the vv.Japan website.
  b. You may not use any meta tags or any other ‘hidden text’ which incorporate vv.Japan’s name or trademark unless we give our prior written consent.
  c. While you are using the website, you may print out or electronically store any or all of the web pages or screens but solely for your personal use.
  d. You may not scrape, frame or display information from the vv.Japan website for use in another website or service without our prior written consent.
  e. You may not place a hyperlink to vv.Japan on your site except in the manner we specify.

• 13. Infringement, counterfeit goods

  a. We respect the intellectual property rights of others, and we make efforts not to publish any material that is subject to third party copyright, trademark or other legal protections.
  b. vv.Japan takes seriously the problems caused by internet advertising and sale of counterfeit goods – which are also known as “knock offs”, replicas, faux or fake products. Counterfeit goods are imitations of well-known brands. They are typically sold at prices lower than the genuine product, and they almost always bear what looks like the genuine product’s trademark or logo. Advertisings for these products may or may not specify that they are replicas, and they are often difficult to distinguish from the genuine product – particularly in online ads where you don’t have the chance to examine the goods themselves. While we make every effort to ensure that our service is not used for the sale of counterfeit goods, and we carefully select the merchants and products linked to our websites, we cannot guarantee that every item advertised and/or delivered through our cross-border shopping service is 100% authentic. But we do commit to investigate all problems.

• 14. Trademarks

  ‘vv.Japan’ is a trademark, with registrations granted in numerous countries. Use of this website does not grant you a license to use the vv.Japan trademark. It may not be copied, downloaded, reproduced, used, modified or distributed in any way (except as part of a copy of any of these web pages or screens as authorized in 12 above) without our written permission. “What you’d expect. vv.Japan” “您在日本的好幫手 日貨代購的首選 vv.Japan” “使ってみて納得！ 買い物代行なら vv.Japan” are also vv.Japan trademarks. All other trademarks or trade names displayed or referred to on our website are the property of their respective owners.

• 15. Other websites

  vv.Japan is not responsible for the content or accuracy of information obtained from any third party (non-vv.Japan) website which may be linked to the vv.Japan website, or which you may access from this website.

• 16. Disclaimer of warranty

  Your use of the website is at your own risk, and you acknowledge that vv.Japan web-based services are provided on an ‘as is’ and ‘as available’ basis. While we endeavor to provide accurate and current information via our website, we disclaim all warranties, express and implied, including but not limited to warranties of merchantability, fitness for a specific purpose, and non-infringement, to the full extent permissible by applicable law. The website is not warranted to be uninterrupted or error-free. vv.Japan is not liable for any inability to access, delay in accessing, or interruptions in access to your account or conducting transactions due to unavailable or unreliable telecommunications networks or internet service providers, incompatible or malfunctioning equipment, software you use for such access, or other causes beyond vv.Japan’s control.

• 17. Limitation of liability

  In no event will vv.Japan be liable for any indirect, special, consequential, incidental, punitive or exemplary damages (including but not limited to loss of business, loss of revenue, loss of profits, loss of goodwill, lost opportunity, business interruption, or loss of information) arising out of your use of or inability to use your vv.Japan account or the vv.Japan website, even if we have been advised of the possibility of such damages. Except for loss of or damage to packages during international shipment (which is covered in section 29 below), vv.Japan’s maximum liability, and your exclusive remedy with respect to any errors in vv.Japan services provided to you under this agreement, is limited to Japanese Yen 10,000 (or equivalent) per incident. Some countries or states do not allow the disclaimer of implied warranties or limitation of certain damages, so such disclaimers and limitations may not apply to you.

• 18. Notices

  E-mail notices, newsletters and/or information on the website will be the primary methods by which we will communicate. We will send notices and any other pertinent information to you at the e-mail address you supply when you open your vv.Japan account or have subsequently updated. You can send notices or other communications to vv.Japan using the e-mail, or Phone Callback links on the Contact Us page.

• 19. Modification of vv.Japan terms and conditions

  We may modify these terms and conditions at any time without notice. Your continued use of your vv.Japan account after the introduction of such modifications will constitute your acceptance of the modified terms and conditions.

 

Purchase of products from merchants

• 20. Shopping assistance & shipping service

  You may use our Shopping Agent & Shipping Service for a nominal fee. Shopping Agent & Shipping Service places the order for you in our name as the ‘purchaser,’ according to the instructions you provide, and pays for the purchase on your behalf. For detailed information, see our FAQ. The following conditions apply to all Concierge orders:
  a.The instructions you give us in the Order Form must specify the exact product description (including price, quantity, color, size, merchant’s reference code, etc.) and any discount codes you believe may apply.
  b.This order cannot be changed or cancelled once it has been placed.
  c.We will not place (or we will cancel) this order if you do not supply sufficient information; or if it includes any Prohibited Item; or any item in the order is out-of-stock.

• 21. Prohibited items

  a. vv.Japan will place on ‘hold’ all products that are restricted or prohibited for export or import to the destination country. Additionally, any product deemed unsafe for international transportation will be prohibited for shipment and placed on hold. See sections 27 and 28 below and our prohibited items FAQ.
  b. It is not always a simple matter to determine whether a specific product is export-restricted. In such cases, vv.Japan may submit such items for review by the government agency responsible for export compliance.

 

Storage at the vv.Japan export facility

• 22. Storage of packages: storage charges after 30 days.

  We will store packages for you, free of charge, for a period of up to 30 days from the date received at our warehouse. We will send you a reminder before your 30-day free storage period expires.
  a. After 30 days, we will store packages but only for a maximum of another 14 days. There will be a storage charge of Japanese Yen 500 per day, which will be payable by you at the time of requesting shipment. We will send you a reminder before this additional paid storage period expires. Any package for which you have not given us shipping instructions by the end of a total of 44 days (30 days free + 14 days paid storage) will be deemed abandoned, and we may dispose of it in any manner permitted by law.
  b. Should you determine that you no longer wish to ship items stored in your suite, for whatever reason, you are entitled to request their disposal. vv.Japan will arrange this disposal at your cost. Any storage costs incurred by you remain payable.

 

International shipment and delivery

• 23. Shipment of packages

  When you request packages to be shipped, and you have paid the total cost as specified by us including shipping, any fuel surcharge required by our delivery company, any country-specific customs or import fees, and any applicable handling charges and storage costs. vv.Japan will arrange international shipment to your home country and deliver the packages to the delivery address you specify. The delivery address must be in the country where you are located.

• 24. Appointment of vv.Japan as agent

  You appoint vv.Japan to act as exporter to manage all export process and export customs clearance procedures. vv.Japan will perform these functions based on the information you provide.

• 25. Shipping charges

  As noted in section 10, the international shipping and handling charges generated by our Cost Calculator are estimates only. The Shipping Cost Calculator’s estimate may differ from the final shipping charges which can only be determined once we have received the package at our warehouse.
  a You are responsible for payment of all actual international shipping and handling charges, even if they differ from the original estimated cost.
  b. Volumetric weight may apply on bulky, lightweight packages. Volumetric weight is calculated by multiplying height by width and length in centimeters and dividing by 6000(for air shipment) 5000(for DHL) to produce a weight expressed in kilos.

• 26.Delivery

  a. vv.Japan will make every reasonable effort to deliver the shipment to you according to the delivery company’s regular schedules, but these are not guaranteed and do not form part of the agreement between us. vv.Japan is not liable for any damage or loss caused by delivery company delays.
  b. Shipments can be delivered directly to most addresses (except post office boxes). However, in certain remote areas, you may be need to pick up your package from the closest DHL service point.

• 27. Compliance with law: no illegal materials or prohibited goods

  You agree to comply with all applicable laws and regulations in effect in the country from which the goods are shipped, and in the country in which the goods are received. You will not use or attempt to use vv.Japan to place order illegal, hazardous or dangerous materials, prohibited goods, or controlled substances. Goods are unacceptable for shipment if:
  a.They are in our specified list of Prohibited Items;
  b.The goods are classified as hazardous material, dangerous goods, or articles prohibited or restricted by IATA (International Air Transport Association), ICAO (International Civil Aviation Organization), export control laws and regulations, import or customs regulations, or any of the laws or regulations of any applicable government department or other relevant organization; or
  c. We cannot transport an item safely or legally (such items include but are not limited to: animals, currency, bearer-form negotiable instruments, precious metals and stones, firearms, parts thereof and ammunition, and illegal narcotics/drugs).

• 28. Export and import compliance

  ou acknowledge and agree that:
  a.You will comply with all applicable import laws and regulations;
  b.We will at all times comply with all applicable export and import laws, and we will refuse to ship any package which we know or have reason to suspect is in violation of such laws;
  c.We will refuse to ship any item that requires an export or import license;
  d.You will not use or attempt to use vv.Japan to place order or send:
  a. any items that are specially designed, modified, adapted or configured for a military application; or
  b.Any dual use items that are subject to export license requirements; or
  c.any products that are intended to be used in chemical biological weapons, missile technology or nuclear proliferation.
  e.for items being exported from Japan, you expressly agree not to divert, reship or forward any part of a shipment:
  a.to any country which the UN(United Nations) has designated as supporting international terrorism, or
  b.to any individual or entity named in: the UN sanction list of Specially Designated Nationals and Blocked Persons; or any of the lists maintained by the UN – the Denied Persons List, the Entity List, or the Unverified List; or any of the lists maintained by the UN sanction list.
  You will be liable and agree to indemnify vv.Japan for any costs, penalties or fines which may be incurred if any shipment is found to violate any of these conditions and for any legal costs that vv.Japan incurs in connection with such violations. vv.Japan will have the right to terminate your account and your use of our services if you violate any of the above agreements and acknowledgments.

• 29. Limited liability for lost or damaged international shipments

  Every package shipped internationally from the our export facility is transported on a limited liability basis, relating to direct loss only and subject to the limits specified by transport companies i.e. Japan Post Office, DHL. All other types of loss or damage are excluded (including, but not limited to, lost profits, income, interest or future business).

 

General

• 30. Modification of vv.Japan services

  We may modify or terminate our services at any time upon reasonable notice, either temporarily or permanently, without incurring any liability to you except for completing the processing of products ordered prior to the date of termination

• 31. Termination

  You may terminate this agreement and your use of your vv.Japan account at any time. As noted elsewhere in these terms and conditions, we may suspend or terminate your account if you fail to comply with these terms and conditions, and in the event of such suspension or termination we will incur no liability to you.

• 32. Circumstances beyond our control

  vv.Japan is not liable for any loss or damage arising out of circumstances beyond our control. These include but are not limited to: natural disasters or acts of God, for example fire, earthquake, tsunami, typhoon, hurricane, tornado, storm, flood, fog; plane crash or embargo; war, riot, civil commotion or industrial action; epidemics or pandemics; power cuts, communications or other utility disruptions; governmental action or inaction; any defect or characteristic related to the nature of a shipment, even if known to vv.Japan; and damage to, or erasure of, electronic or photographic images, data or recordings due to electrical or magnetic interference.

• 33. Indemnification

  You agree to indemnify, defend and hold vv.Japan and our employees harmless from all claims, losses, damages, liabilities and costs (including reasonable attorney’s fees) incurred by vv.Japan which result from your use of the vv.Japan website and vv.Japan services, including but not limited to your negligent act or omission, any misrepresentations you make in connection with obtaining vv.Japan services your failure to comply with these terms and conditions.

• 34. Entire Agreement

  These terms and conditions (or as they may be modified from time to time) constitute the entire agreement between us for the use of the vv.Japan website, your use of your account, and the provision of our services. Any other written or oral statements are superseded and of no effect.

• 35. Partial invalidity

  If any provision of this agreement is judged by a court or body having jurisdiction as illegal, invalid or unenforceable, such provision will be deemed deleted without affecting any other provision.

• 36. Waiver

  If either you or vv.Japan fail to enforce any provision of this agreement, or fail to exercise any right at any time, such failure will not be deemed a waiver thereof.

• 37. Governing law

  This agreement is governed by the laws of Japan, without regard to conflict of law principles.

 

vv.Japan terms and conditions updated 13 June 2016

vv.Japan terms and conditions updated 1 January 2024